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REFUNDS & RETURNS
Our Returns Policy
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 06/30/20. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise with your order, these need to be reported to us immediately so we can investigate.
Before attempting to return an order you will first need to contact our customer service team to request a returns authorization number. This authorization number will help us to identify, track and process of your return. Without the authorization number the return process may take longer.
It is important to note that beauty bag, beauty box, advent calendar, or special edition boxes (“Boxes”) will not be eligible for returns as the products included in the Boxes may have been removed from their original packaging for presentation purposes and inclusion in the Boxes. Due to health and safety reasons we are do not accept Boxes or the products included therein once they have been delivered.
Your statutory rights
Our Returns Policy does not affect your statutory rights.
Right to Return
You have the right to cancel any order within 14 days without giving reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by mail). You may use the example model cancellation form below, but it is not obligatory.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.